Studio portrait of Ascend Intelligence founders Scott Owen and Brendan Hodgkinson in navy suits.
Practical AI for business

Grow revenue, save time. Aim AI at what matters.

We find the places in your business where AI and custom software will lift revenue or save you time. Then we advise, set it up and build it.

Scott Owen and Brendan Hodgkinson, founders

About the founders

  • Experience inside complex organisations.

    Founder experience includes previous roles at Wotif and Expedia, Tatts and Tabcorp, and The Lottery Corporation.

  • We run our own software.

    We build and run our own products, on the same platforms we recommend to clients.

  • Technology-agnostic.

    We use whatever fits the problem, starting with the tools you already pay for.

  • Work with the founders.

    You work with the founders directly, from the first conversation on.

How we work

Advise. Audit. Build.

Start with whichever fits where you are, or use all three.

Advise

You want AI working across the business, done properly.

Practical advice backed by technical expertise, with a clear and cost-effective path to implementation. We run AI incubators, develop AI strategy, implement AI systems and governance, centralise AI management and build your software roadmap.

About Advise

Audit

You want to know where AI will pay.

An AI audit that gives you the insight to guide your AI strategy. It's a fixed fee, takes 2 to 3 weeks and ends with a report you can act on, including build proposals where they make sense.

About the audit

Build

You know what you need, or the plan recommends it.

You might come to us knowing what you want built, or the build proposal might come out of Advise or the Audit. Either way we plan it and build it: custom software, integrations and AI agents that solve a real problem in the business.

About Build
Where to start

AI pays when it's pointed at a specific problem.

Giving everyone a licence is a reasonable first step. The return comes from aiming AI at the jobs that cost you time, money or customers. We help you answer four questions.

Where do we start?

The opportunities worth acting on, ranked by what they're worth.

How do we get going?

A first step that's scoped and agreed before any work begins.

Is our data safe?

Business plans and settings that keep your data out of AI training.

Where do we focus?

The changes that pay back first, so the next ones are easier to fund.

The outcome

More revenue. More time.

Every recommendation we make comes back to one of these.

A business owner shaking hands with a new client across a stone showroom counter.
More revenue

Win and keep more customers

  • Every enquiry answered and followed up
  • Quotes out faster, so fewer go cold
  • Customers who come back and refer others
  • New services built on what you already know
A team member leaning back from a tidy desk with a coffee, the admin done and the screen left to run.
More time

More output from the same team

  • Less admin, and no re-keying between systems
  • Invoices out on time and paid sooner
  • More value from the licences you already pay for
  • Jobs that take less time to deliver
Build

Software shaped to your business. Not someone else's.

Build starts from what you already know you need, or from a build proposal that comes out of Advise or the Audit. Either way, we plan it and build it around how your business works.

  • A ticketing or job system built for how you work
  • A CRM that captures what you need and leaves out what you don't
  • Your existing systems connected, so nobody types the same thing twice
  • AI agents that work through the steps using your tools and your rules, with you approving what matters

Anyone can get a chatbot running in an afternoon. Making it secure, connected to your systems and still working six months later is the part we do.

How it keeps improving

The AI flywheel

Every business has a list of things that could be better: a slow process, a customer frustration, something the team keeps asking for. Most of it waits, because turning it into something real takes too long.

The flywheel changes that. Find the problem, build the fix, put it to work and measure what improved, then go again. AI lets you turn it faster, and each round is quicker than the last because the AI already knows your business.

AI lets you iterate faster.

  1. Insight: Find a problem or an opportunity
  2. Build: Shape the fix, with AI's help
  3. Release: Put it to work in days
  4. Measure: See what improved, then go again

We've seen it first-hand

Days

From an insight to a fix your team is using, where a traditional project takes months.

About a day

One full turn of the flywheel, from idea to release, for a new customer feature.

Same day

Customer feedback turned into a fix and back in customers' hands.

Two ways to own it

Your team runs it

We hand it over and your team runs it. If you have your own IT people, we work alongside them.

We run it for you

We hold your AI, automations and workflows in one place and look after them for you.

FAQ

Questions we're asked

The AI Opportunity Audit is a fixed fee, agreed before we start. We scope and quote build work up front, so you know the cost before you commit.

Follow along

See what we're building.

Where we post news, articles and videos from our work.

Next step

Start with a free 30-minute chat.

Tell us where you want more revenue or more time. We'll send you three quick wins for your business.